Privacy Policy

Last revised 31st May 2024


Dr.PAWPAW Ltd. Privacy Policy


  1. Introduction

Dr.PAWPAW Ltd, 29 - 31 Devonshire House, Elmfield Road, Kent, BR1 1LT (“we” or “us” or “our” or “Dr.PAWPAW”). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.drpawpaw.com (the “Site”) and how we, as controller within the meaning of the General Data Protection Regulation (“GDPR”) collect and process personal data and other information in connection with using our website. Please read this Privacy Policy carefully.


  1. Information We Collect

We may collect and process the following data about you:


2.1 Personal Identification Information

  • Name
  • Email address
  • Phone number
  • Postal address

2.2 Technical Data

  • IP address
  • Browser type and version
  • Time zone setting and location
  • Browser plug-in types and versions
  • Operating system and platform
  • Other technology on the devices you use to access this Site

2.3 Usage Data

  • Information about how you use our website, products, and services

2.4 Marketing and Communications Data

  • Your preferences in receiving marketing from us and your communication preferences

  1. How We Use Your Information

We use the information we collect in the following ways:


  • To process your transactions and manage your orders
  • To provide, operate, and maintain our website
  • To understand and analyse how you use our website
  • To communicate with you, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes (so long as you have opted in to receive marketing materials)
  • To find and prevent fraud
  • To comply with legal obligations

4. Legal Basis for Processing Your Information

We rely on the following legal bases to process your personal information:

  • Performance of a contract: We process personal data to fulfil our contractual obligations to you.
  • Consent: We process personal data based on your consent, which you can withdraw at any time. To do this contact info@drpawpaw.com.
  • Legitimate interests: We process personal data for our legitimate interests, such as improving our services, marketing, and fraud prevention, provided these interests are not overridden by your data protection rights.
  • Compliance with legal obligations: We process personal data to comply with our legal obligations.

5. How We Share Your Information - Data Processors


We may transfer your personal data, in line with data protection legislation, to law enforcement and Governmental bodies if legally required. 


Certain third parties may receive your personal data to process such data under appropriate instructions ("Processors") as necessary for the processing purposes described above. Such as website service providers, order fulfilment providers, customer care providers, marketing service providers, IT support service providers, and other service providers who support us in maintaining our commercial relationship with you. The Processors will be subject to contractual obligations to implement appropriate technical and organisational security measures to safeguard the personal data and to process the personal data only as instructed.

6. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. We hold your data for 18 months on a secure database, after which the data is removed from our system if you have not interacted with the Dr.PAWPAW Site during this time period.

7. International Data Transfers

As a UK-based company and website, we do not transfer any of your data internationally at any point. 

8. Your Data Protection Rights

Under the UK GDPR, you have the following rights regarding your personal information:

  • The right to access: You have the right to request copies of your personal data.
  • The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • The right to erasure: You have the right to request that we erase your personal data under certain conditions.
  • The right to restrict processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
  • The right to object to processing: You have the right to object to our processing of your personal data under certain conditions.
  • The right to data portability: You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at the address or email provided below.

9. Third-Party Websites

The Site may contain links to third-party websites and services that are not owned or controlled by us. We are not responsible for the privacy practices or the content of these third-party websites. We encourage you to read the privacy policy of any third-party website you visit.

10. Cookies

We use cookies to enhance your experience on our website.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Dr.PAWPAW Ltd.
29-31 Devonshire House,
Elmfield Road,
BR1 1LT
United Kingdom
Email: info@drpawpaw.com

Thank you for trusting Dr.PAWPAW Ltd. with your personal information. We value your privacy and are committed to protecting your personal data.