Who founded Dr.PAWPAW?

Dr.PAWPAW was founded by power couple Johnny & Pauline Paterson.

When was Dr.PAWPAW founded?

Dr.PAWPAW was founded in 2013.

Where was Dr.PAWPAW made?

Dr.PAWPAW has always been made and manufactured in the UK.

Is Dr.PAWPAW Australian?

No, Dr.PAWPAW is a British brand.

Is Dr.PAWPAW Vegan?

The whole Dr.PAWPAW range is vegan-friendly.

Is Dr.PAWPAW Cruelty-Free?

The whole Dr.PAWPAW range is cruelty-free. We are PETA approved and certified.

Is Dr.PAWPAW Gluten-Free?

All of Dr.PAWPAW's products are gluten-free with the exception of It Does It All.

Are Dr.PAWPAW balms natural?

All the Dr.PAWPAW balms are natural. Please check each individual product for %. 

What is Pawpaw?

Pawpaw is a type of Papaya fruit. All of Dr.PAWPAW's product contain Papaya fruit extract.

Can I use Pawpaw on my face?

Dr.PAWPAW balms are safe to be used on the face.

Does Dr.PAWPAW have petroleum?

Dr.PAWPAW does not contain petroleum. 

Can Dr.PAWPAW be used on coloured hair?

All Dr.PAWPAW products are safe to use on coloured hair.

How should I look after my Dr.PAWPAW Balm?

Store your Dr.PAWPAW balm at room temperature. If your balm consistency changes then store in a cool dry place and it will return to its natural state.

Can I use Dr.PAWPAW products if I have sensitive skin?

YES! Dr.PAWPAW is suitable for all skin types and skin tones, including sensitive skin.

Is Dr.PAWPAW good for eczema?

Dr.PAWPAW Balms are suitable for all skin conditions. They are anti-inflammatory, natural and soothe the skin.

Is Dr.PAWPAW good for tattoos?

Dr.PAWPAW Balms are suitable for use on tattoos due to their anti-inflammatory properties. They are natural and unscented.

How do you use Dr.PAWPAW Lip Scrub?

Dr.PAWPAW’s 2-in-1 Scrub and Balm, Scrub & Nourish, can be used to exfoliate the dead skin from your lips, followed by the hydrating Original balm all within the same pot!

Is Dr.PAWPAW good for sunburn?

Dr.PAWPAW contains anti-inflammatory ingredients such as Papaya and Aloe Vera that can help to soothe sunburn.

Is Dr.PAWPAW the same as Vaseline?

Dr.PAWPAW is formulated with Castor Oil whereas Vaseline is formulated with Petroleum.

How is Dr.PAWPAW Multi-Tasking?

All Dr.PAWPAW products can be used in multiple ways. Our clear balms can be used as lip balm, to soothe dry and irritated skin, heal sunburn and wounds, to shape eyebrows and so much more! Our tinted balms can be used on the lips, cheeks and eyes. Our It Does It All Hair Treatment Styler can be used in 7 ways, for the full list click here. Our It Does It All Shampoo and It Does It All Conditioner work on the hair and body!

How many tinted balms does Dr.PAWPAW have?

Dr.PAWPAW have 6 tinted balms in total. Our Peach Pink, Ultimate Red, Rich Mocha and Hot Pink are available in both 10ml and 25ml. Our NEW True Coral tint is available in 10ml.

Is Dr.PAWPAW Lip Oil?

Dr.PAWPAW's balms all contain Olive Oil and Castor Oil!

Where does your Shea Butter come from?

Dr.PAWPAW’s Shea Butter is sourced from the sub-saharan desert through The Ghanaian Women’s Project.

Can I use Dr.PAWPAW if I'm pregnant? 

We do not see an issue with our ingredients to be used during pregnancy and postpartum however if you are concerned please seek advice from your GP.

Where can I buy Dr.PAWPAW in store? 

To find your nearest Dr.PAWPAW stockist please visit our stockist page here 

Where do you currently ship to?

Dr.PAWPAW ships directly to the UK and the US. We have plans to expand this but in the meantime please shop with one of our online retailer partners. 

Does Dr.PAWPAW It Does It All contain sulphates?

No, Dr.PAWPAW It Does It All is both sulphate and silicone free. 

Does the Dr.PAWPAW Everybody Wash & Conditioner contain sulphates and parabens?

No, Both Dr.PAWPAW Everybody Wash & Conditioner are sulphate and paraben free. 

Do you work with influencers?

We do reach out to our team at marketing@drpawpaw.com 

Do you collaborate with brands?

We do reach out to our team at marketing@drpawpaw.com 

How much is your shipping?

Please check our Shipping and returns page for this information 

How do I return something?

Please check our Shipping and returns page for this information 

Where is my order?

If your expected delivery date is not met and you still have not received your order please get in touch with our customer service team on info@drpawpaw.com - please remember to get in touch with your order number.