Please submit any cancellation/returns request via email to; firstname.lastname@example.org
Requests must contain the following: First name, last name, telephone/mobile number and email address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to cancelling your order or requesting returns.
Every effort will be made to accommodate the processing of your request as soon as possible after the receipt of your request via email, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted and your order was shipped out after, we will gladly refund the complete balance charged. We undertake to respond to your request via email to inform you of actions to be taken within 5 working days.