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Returns & Delivery

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Our cancellation and returns policy

Please submit any cancellation/returns request via email to; info@drpawpaw.com


Requests must contain the following: First name, last name, telephone/mobile number and email address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to cancelling your order or requesting returns.


Every effort will be made to accommodate the processing of your request as soon as possible after the receipt of your request via email, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted and your order was shipped out after, we will gladly refund the complete balance charged. We undertake to respond to your request via email to inform you of actions to be taken within 5 working days.

Our delivery policy

Here at Dr.PAWPAW, we will do our very best to get your order to you the very next day if your delivery address is within the UK mainland and your order is placed before 1pm Monday to Friday.


Orders placed after 1pm for delivery in the UK mainland will be subject to delivery within 48 hours.


The above is based on standard working days (Monday to Friday, excluding weekends and bank holidays and may be subject to alteration, due to weather conditions, industrial action and unforeseen circumstances).


We cannot be held responsible for any issues that are out of our control but please rest assured, we will go to extraordinary lengths to make sure you receive Dr. PAWPAW as soon as possible.


Across all Dr.PAWPAW orders, you will be required to pay standard postage and packaging cost. This cost may vary if we have to send your parcel via a special carrier. Please be aware our Dr.PAWPAW hand sanitiser must be sent via a special carrier due to shipping restrictions, resulting in high postage fees. This will be calculated at the checkout for you after you have entered your delivery address.

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